Help and Support

Frequently asked questions

How do I add Boo to my Slack workspace?

Visit your Boo dashboard and click Connect Slack. You'll be prompted to authorize Boo for your workspace. Once connected, invite Boo to any channel with /invite @Boo and it's ready to use.

Which tools and integrations does Boo support?

Boo connects to the tools your team already uses, including Notion, Google Drive, GitHub, Linear, Jira, Salesforce, and more. New integrations are added regularly. Check your dashboard for the current list of available connectors.

How does Boo learn about my company?

Boo builds a private, vault-encrypted memory for your workspace by reading documents, conversations, and data from the tools you connect. This memory is isolated per customer; nothing is shared across workspaces. You control what Boo has access to through the permissions you grant.

Is my data used to train AI models?

No. Your Customer Data is never used to train AI models, including those of our third-party model providers. This is the default for every provider we work with. See our Subprocessor and Model Provider Policy for details.

How do I revoke Boo's access to a connected tool?

Go to your Boo dashboard, navigate to Connectors, and click Disconnect next to the tool you want to remove. You can also revoke access directly from the connected tool's own settings (e.g. revoking the OAuth app in Google or GitHub). Boo will immediately stop accessing that tool.

What should I do if Boo gives an incorrect answer?

You can reply to Boo directly to correct it. Boo uses that feedback to improve future responses in your workspace. If you notice a persistent issue or a bug, please reach out to our support team so we can investigate.

How do I manage who in my workspace can use Boo?

Workspace admins can control Boo's visibility and permissions from the dashboard under Settings → Team access. You can restrict Boo to specific channels or user groups.

What are Private Skills?

Private Skills are custom instructions or workflows you teach Boo that are specific to your workspace. They are not shared with other customers. You can create, edit, and delete Private Skills from your dashboard.

How do I upgrade, downgrade, or cancel my plan?

Plan changes can be made from your dashboard under Settings → Billing. If you need help with billing or have questions about credits, see the Usage, Billing, and Credits policy or contact us directly.

Where can I find security and compliance documentation?

See our Security and Trust pages for an overview of our security program. For audit reports, penetration test summaries, or security questionnaires, contact legal@boolab.ai.